Last Updated: January 2026
Effective for: https://1celtic.com/
Operated by Ultra Group
This Refund & Return Policy explains how refunds are processed for Digital Access Services purchased through 1Celtic. Because 1Celtic delivers digital services electronically and does not sell physical hardware, the terms below apply only to subscription-based digital access purchases.
By placing an order on https://1celtic.com/ (“the Website”), you agree to this policy.
1. Overview
1Celtic provides Digital Access Services, which are electronically delivered, activated through account credentials, and used on compatible devices/platforms.
Once delivered and activated, these services are non-returnable and subject to strict refund conditions due to their digital nature.
2. Refund Eligibility for Digital Access Services
A refund may be issued only if:
- The digital access service cannot be activated or used due to a system-related failure, AND
- The customer fully completes all required troubleshooting steps provided by support, AND
- The issue is confirmed by our support team to originate from our system.
If the issue cannot be resolved after full diagnostics, a refund may be granted at our discretion.
3. When Refunds Are NOT Allowed
Refunds cannot be provided in the following situations:
3.1 Successful Activation
No refund is issued once:
- Digital access credentials have been delivered, AND
- The service has been activated or confirmed functional
3.2 Customer Environment Issues
Refunds will not be approved if the issue results from:
- Unsupported or incompatible devices
- Incorrect or incomplete setup
- Local connectivity or network issues
- Restrictive device settings or regional system limitations
- Device software conflicts or malfunction
3.3 Customer Decisions
Refunds are not provided for:
- Change of mind
- Incorrect purchase selection
- Accidental purchase
- Customer misunderstanding of service features
- Non-usage of the purchased service
3.4 Refusal of Troubleshooting
If a customer refuses to complete required diagnostic steps, the refund request becomes invalid.
4. Troubleshooting Requirement
To determine refund eligibility, customers must:
- Respond to support queries
- Provide screenshots or error details when requested
- Perform device or application checks
- Follow activation and setup instructions
- Cooperate fully with the entire troubleshooting process
Failure to cooperate voids refund eligibility.
5. Cancellations
5.1 Digital Access Services Cannot Be Canceled After Activation
Once activation occurs, the subscription runs for the full purchased duration.
Pre-activation cancellation may be possible only if:
- Credentials have not yet been issued
- Activation has not occurred
- Processing of the order has not begun
6. Incorrect or Incomplete Information
Refunds are not issued if:
- The customer provides the wrong email address
- Customer provides incorrect or incomplete order details
- Access information was delivered to the exact email provided at checkout
It is the customer’s responsibility to ensure accurate order information.
7. Fraud Prevention
Refunds may be denied in cases involving:
- Repeated refund attempts
- Suspicious or inconsistent claims
- Account misuse or unauthorized access
- Chargeback manipulation
- Fraudulent behavior
1Celtic cooperates with financial institutions, payment processors, and fraud prevention systems when necessary.
8. Refund Request Procedure
Include:
- Full name
- Email used during purchase
- Order number
- Description of the issue
- Screenshots or error messages (if applicable)
- Details of your device and setup
Support Hours: 09:00–21:00 CET
A member of our team will review your request and respond promptly.
9. Refund Processing Time
If a refund is approved:
- Processing takes 3–10 business days
- Refunds are issued to the original payment method
- Bank and payment provider timelines may vary
10. No Returns (Digital Services Only)
Because 1Celtic provides digital-only products:
- There is no physical return process
- No return shipping is required
- No physical goods qualify for return or exchange
11. Policy Updates
1Celtic may update this Refund & Return Policy at any time.
Updates become effective once posted on https://1celtic.com/.
We encourage users to review this page regularly.
12. Contact Information
If you need assistance, our Support team is available:
Europe (CET): 09:00 – 22:00
Asia (ICT): 15:00 – 03:00
Ultra Group — Customer Support