Last Updated: January 2026
Effective for: https://1celtic.com/
Operated by Ultra Group

1Celtic (“we”, “us”, “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard your data when you visit https://1celtic.com/ (“the Website”), purchase digital access services, or use our support services.

By accessing or using the Website, you consent to the practices described in this Privacy Policy.

1. Who We Are

Ultra Group
Registered Address: Pattaya
Support Hours: 09:00–21:00 CET

We provide:

• Subscription-based digital access services
• Account activation and support
• Hardware compatibility support
• Online customer guidance and resources

1Celtic operates globally and serves customers worldwide.

2. Information We Collect

We collect information necessary to operate the Website, manage orders, deliver services, and provide customer support.

2.1 Information You Provide to Us Directly

This includes:

• Full name
• Email address
• Billing and/or shipping address
• Order details
• Payment-related information (processed by secure third-party providers)
• Customer support messages
• Diagnostic data provided during troubleshooting

We do not store full credit or debit card numbers.

2.2 Information Automatically Collected

When you access the Website, we may automatically collect:

• IP address
• Device and browser type
• Operating system
• Access times and dates
• Pages viewed and navigation paths
• Referral source
• General geolocation (city/country level)
• Interaction logs and Website performance data

This helps improve security, performance, and user experience.

2.3 Cookies & Tracking Technologies

We use cookies for:

• Website functionality
• Checkout operations
• Session stability
• Performance analytics
• Customer support chat

Key tools include:

Google Analytics

Used to collect aggregated traffic and performance data.

HubSpot Chat

Enables real-time support and preserves chat session history.

Security cookies

Used to identify suspicious activity, prevent fraud, and ensure Website reliability.

For full details, please refer to our Cookie Policy.

3. How We Use Your Personal Information

We process your information for the following purposes:

3.1 Service Delivery

• Providing digital access services
• Activating user accounts
• Delivering order confirmations
• Managing subscription durations
• Sending important service updates

3.2 Customer Support & Troubleshooting

• Responding to inquiries
• Assisting with device compatibility
• Troubleshooting access issues
• Processing warranty or return requests (if applicable)

3.3 Website & System Operations

• Enhancing user experience
• Monitoring Website performance
• Detecting technical issues
• Maintaining security and fraud prevention

3.4 Legal & Compliance Purposes

• Complying with regulatory obligations
• Responding to lawful data requests
• Enforcing Terms & Conditions

3.5 Communication

We may use your contact details to send:

• Service notifications
• Order and account updates
• Renewal reminders
• Important operational announcements

You may opt out of optional notifications at any time.

4. Legal Basis for Processing (GDPR)

If you reside in the EU/UK, we rely on:

• Contractual necessity – to deliver the services you purchase
• Legitimate interest – to improve operations and maintain security
• Legal obligation – to retain certain financial records
• Consent – for cookies, optional communications, or specific opt-in features

Consent may be withdrawn at any time.

5. How We Share Your Information

We share only what is necessary to operate our services.

5.1 Trusted Service Providers

We may share limited information with:

• Payment processors
• Customer support platforms
• Analytics providers
• Hosting and security partners
• Email delivery systems

These partners must comply with strict data privacy requirements.

5.2 Legal & Protection Requirements

We may share data if required to:

• Comply with laws or regulations
• Respond to lawful requests
• Prevent fraud or abuse
• Protect the rights, safety, and integrity of our service

6. International Data Transfers

Your information may be processed outside your home country.
We apply protections such as:

• Standard contractual clauses
• Encrypted transfers
• Compliance with international privacy frameworks

7. Data Retention

We retain personal data only as long as necessary.

Typical retention:

• Order and account records: up to 6 years
• Support communications: up to 24 months
• Diagnostic/warranty information: up to 1 year
• Analytics data: up to 26 months

When no longer needed, data is securely deleted or anonymized.

8. Your Rights (GDPR & Global Privacy Laws)

Depending on your jurisdiction, you may request:

• Access to your data
• Data correction
• Data deletion (“right to be forgotten”)
• Restriction of processing
• Data portability
• Withdrawal of consent
• Objection to certain processing activities

9. Data Security

We use industry-standard protections:

• SSL encryption
• Firewalls and intrusion monitoring
• Secure access controls
• Encrypted storage where required
• Threat-detection tools

While no system is flawless, we work continuously to protect your data.

10. Third-Party Links

The Website may contain external links.
We are not responsible for:

• External content
• Their privacy policies
• Their security practices

We recommend reviewing third-party policies before interacting with them.

11. Children’s Privacy

1Celtic does not knowingly collect data from individuals under 16.
If such data is discovered, it will be deleted promptly.

12. Usage Logs & Fraud Prevention

To protect our services and prevent misuse, we may log limited technical data such as:

• Device identifiers
• Login attempts
• Security alerts
• Platform interaction required for diagnostics

This data is used only for operational integrity and support.

13. Changes to This Privacy Policy

We may modify this Privacy Policy at any time.
Changes take effect once posted on https://1celtic.com/.

We encourage users to review this page periodically.

14. Contact Information

If you need assistance, our Support team is available:

Europe (CET): 09:00 – 22:00
Asia (ICT): 15:00 – 03:00
Ultra Group — Customer Support