Last Updated: January 2026
Effective for: https://1celtic.com/
Operated by Ultra Group
This Shipping Policy explains how products and services are delivered through 1Celtic. Since 1Celtic provides digital access services only, no physical shipping or courier delivery takes place.
By purchasing a digital service through https://1celtic.com/, you acknowledge and agree to the terms below.
1. Digital Delivery Only
1Celtic exclusively provides electronically delivered services, including:
- Digital Access Service subscriptions
- Electronic activation credentials
- Online support and service guidance
There are no physical products or packages shipped from this Website.
2. Delivery Method for Digital Services
Digital services are delivered via:
- Email communication
- On-screen order confirmation
- Account activation messages
- Customer support instructions
Delivery occurs electronically to the email address provided during checkout.
3. Delivery Timeframe
Digital access credentials are typically delivered:
⏱ Within minutes to 1 hour of completing your order
(Slight delays may occur during high volume periods.)
In rare cases, delivery may take up to:
⏱ 12–24 hours
Such delays may be caused by:
- Incorrect customer email address
- Email provider filtering (spam/junk folders)
- Manual verification requirements
- High support volume
- Regional email delivery delays
Customers are responsible for checking spam/junk folders after purchase.
4. No Physical Shipping
Because all products are digital:
- No courier services are used
- No tracking numbers are issued
- No delivery carriers are involved
- No customs fees apply
- No shipping costs are charged
Any references to shipping fees or carriers on auto-generated checkout systems should be ignored; they do not apply to 1Celtic.
5. Customer Responsibilities
To ensure successful delivery, customers must:
- Provide a valid and accurate email address
- Ensure their email inbox is accessible
- Check all email folders (spam/junk/updates)
- Contact support if activation information is not received
If an incorrect email address is submitted, delivery may fail.
This does not qualify for a refund—however, support can resend activation details to the correct address after identity confirmation.
6. Delivery Issues
A digital order is considered delivered when:
- Credentials are sent to the provided email address, OR
- The activation message is confirmed by support
If you do not receive your access credentials:
We will assist in verifying delivery and resending activation information when appropriate.
7. Fraud Prevention & Verification
In certain cases, we may delay digital delivery to perform security checks, such as:
- Suspected fraudulent orders
- Inconsistent account information
- Payment irregularities
- Duplicate or high-risk activity
These checks help protect both the customer and the service.
8. Service Access After Delivery
Once digital access credentials are delivered:
- Service activation begins immediately
- The subscription runs for its full duration
- No shipping adjustments or tracking is required
For troubleshooting or support, customers may contact us anytime during support hours.
9. Policy Updates
1Celtic may revise this Shipping Policy from time to time.
Updates take effect when posted on https://1celtic.com/.
Users are encouraged to review the policy periodically.
10. Contact Information
If you need assistance, our Support team is available:
Europe (CET): 09:00 – 22:00
Asia (ICT): 15:00 – 03:00
Ultra Group — Customer Support